4.1 Transit Time Domestically
In general, domestic shipments are in transit for an estimated 3 - 10 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 15 days.
This varies greatly depending on the location, courier, customs procedures and other factors beyond our control.
4.3 Dispatch Time
Orders orders are processed they are usually dispatched within 1-3 business days
All preorder items are shipped and delivered within 25 - 30 days after placing an order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed.
In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If the item has been dispatched it is the customers responsibility to contact the assigned courier to rectify the address issue.
4.5 P.O. Box Shipping
Serene Living Co may not be able to ship to P.O. box addresses. We can not guarantee to offer couriers services to these locations. Please email us if you are unsure.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will contact you in the first instance and may wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item, unless requested to be forward prior to restocking.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please be advised all delivery times are estimates provided by various courier companies word wide. These times may be exceeded during peak seasons including Black Friday, Cyber Monday and Christmas.