Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to fulfill the available products to you first.
2. SHIPPING DESTINATION
We ship both locally and worldwide.
3. SHIPPING COST
We offer Free shipping worldwide.
We also provide Premium Tracked and Express Tracked shipping at additional costs.
4. DELIVERY TERMS
4.1 Transit Time Domestically
In general, domestic shipments are in transit for an estimated 3 - 10 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 15 days.
This varies greatly depending on the location, courier, customs procedures and other factors beyond our control.
4.3 Dispatch Time
Orders orders are processed they are usually dispatched within 1-3 business days
All preorder items are shipped and delivered within 25 - 30 days after placing an order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed.
In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If the item has been dispatched it is the customers responsibility to contact the assigned courier to rectify the address issue.
4.5 P.O. Box Shipping
Serene Living Co may not be able to ship to P.O. box addresses. We can not guarantee to offer couriers services to these locations. Please email us if you are unsure.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will contact you in the first instance and may wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item, unless requested to be forward prior to restocking.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please be advised all delivery times are estimates provided by various courier companies word wide. These times may be exceeded during peak seasons including Black Friday, Cyber Monday and Christmas.
5. DUTIES & TAXES
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
5.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Serene Living Co encourages you to be aware of these potential costs before placing an order with us.
These funds are neither paid to Serene Living Co nor are they set by Serene Living Co rather they are paid to and set by your country's government as per import/export regulations.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
5.3 Refusing to Pay Duties
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods may be abandoned, destroyed or returned to the shipper at the customers expense and there will be no refund issued.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
Customers can cancel their orders within 24 hours after placing an order if they change their mind for any reason.
If an order has already been dispatched, please refer to our Refund Policy
7. LOST PACKAGE
Serene Living Co is not responsible for lost or stolen packages and is under no obligation to refund if the item has been marked as delivered. Please consider adding insurance to your order.
Serene Living Co works alongside third party couriers to deliver your packages, if your package is marked as delivered and you have not received it you will need to contact the assigned courier first regarding the matter and our customer service team at firstname.lastname@example.org.
- It is the customers obligation to ensure a safe drop location is provided to the courier or they are home to claim the item upon delivery.
- If a package has been determined to have been delivered and couriers provide evidence, the item may have been stolen, lost or misplaced.
- If the item has made an attempted delivery, pick up is not completed in a timely manner and a return to sender has been initialised, the re-shipment costs are the responsibility of the customer.
- Packages that are marked as in transit cannot be provided a refund until the package is in possession or classified as lost by couriers.
Please refer to our Refund Policy for further details
8. TRACKING NOTIFICATION
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- If you experience an issue with your tracking number please let our staff know by contacting email@example.com
9. CUSTOMER SERVICE
For all customer service enquiries, please email us firstname.lastname@example.org or and one of our team will be happy to assist you.