Shipping policy
SHIPPING COUNTRY
- Canada
- Germany
- United Kingdom
- Hong Kong
- Ireland
- New Zealand
- Singapore
- United States
- Australia
SHIPPING CHARGE
For a limited time only we are offering Free Delivery
ORDER HANDLING TIME
Order Handling Time: 2 to 3 Business Days (Monday to Friday)
ORDER TRANSIT TIME
Order Transit Time: 5 to 8 Business Days (Monday to Friday)
ORDER CUT-OFF TIME AND TIME ZONE
The order cut-off time will be 05.00 pm Australian Eastern Standard Time (Sydney).
DELIVERY TERMS
We mainly use Courier Please and AUSPOST to deliver your product. We are not responsible if you gave us the wrong address. We are also not responsible if Courier Please or AUSPOST or other Shipping Carriers are unable to deliver or gain access to the address you supplied.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at hello@serenelivingco.com
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
CONTACT INFORMATION
Business Address: Serene Living Co, 6473 102nd St. #A, Ewa Beach, HI, 96706
Mail: hello@serenelivingco.com
